Returns & Refunds
Our 60-night guarantee
Try the band for sixty nights. If it isn't waking you reliably, email mutewake@gmail.com within 60 days of delivery and we will refund your order in full. You do not need to return the band.
Your statutory right to cancel
Separately from the guarantee above, if you are a consumer in the EU you have the right to cancel your order within 14 days of receiving it, without giving a reason, under the Consumer Rights Directive (2011/83/EU) as implemented in Cyprus. To exercise it, email us with your order number. We will refund you within 14 days of being notified. Where you cancel under this right rather than under our guarantee, you are responsible for returning the goods and for the cost of doing so.
In practice our 60-night guarantee is more generous than the statutory right in every respect, so most customers use it instead. Nothing in this policy affects your statutory rights.
Standard returns
If you would prefer to return an unused item in its original packaging within 30 days of delivery, you can do that instead. Email us first for a return address. Return postage is the customer's responsibility unless the item is faulty or incorrect.
Faulty or incorrect items
If your band arrives damaged, faulty, or is not what you ordered, email us within 14 days with a photo. We'll send a replacement or refund you in full, and we cover all postage.
Warranty
Every band carries a 12-month warranty against manufacturing defects from the date of delivery. This does not cover accidental damage, water damage beyond the stated splash resistance, or normal wear to the strap. This is in addition to the two-year legal guarantee of conformity available to EU consumers.
Refund processing
Approved refunds are issued to the original payment method within 5–10 business days. Depending on your bank, it can take a further few days to appear on your statement.
Cancellations before dispatch
Email us within 12 hours of ordering and we'll cancel and refund in full, provided the order has not been dispatched.
Contact: mutewake@gmail.com — we reply within one business day.
MuteWake
[YOUR REGISTERED BUSINESS NAME AND ADDRESS]